Crediot balance not deducting after successful sent messsagea

it appears my logs are not updating correctly. my messages are going out and my API is being charged, but my “view all reports” shows no messages sent or delivered, just either pending or failed: All reports

User Pending Sent Delivered Failed Billing Credit
admin 2 0 0 2 0 101100
testuser 7 0 0 2 0 50
herbertt 0 0 0 0 0 1005
Total: 13 9 0 0 4 0 102155.00

any suggestions?