Cannot receive message when set the prefix

get some error when i try to send using country code
i try to set prefix in main configuration to 62
if i use 0, i sreceive the sms but if im using 62, i didnt receive any message
some log from bearerbox

2018-11-01 17:03:23 [4370] [6] DEBUG: AT2[gsm2]: --> ^Z

2018-11-01 17:03:24 [4370] [6] DEBUG: AT2[gsm2]: <-- >

2018-11-01 17:03:51 [4370] [7] DEBUG: sms_router: gwlist_len = 3

2018-11-01 17:03:51 [4370] [7] DEBUG: sms_router: handling message (0x7f38500057d0 vs 0x7f38500057d0)

2018-11-01 17:03:51 [4370] [7] DEBUG: re-queing SMS not-yet-to-be resent

2018-11-01 17:03:51 [4370] [7] DEBUG: sms_router: handling message (0x7f3850007cb0 vs 0x7f38500057d0)

2018-11-01 17:03:51 [4370] [7] DEBUG: Message routed successfully.

2018-11-01 17:03:51 [4370] [7] DEBUG: sms_router: handling message (0x7f38500078a0 vs 0x7f38500078a0)

2018-11-01 17:03:51 [4370] [7] DEBUG: re-queing SMS not-yet-to-be resent

2018-11-01 17:03:51 [4370] [7] DEBUG: sms_router: handling message (0x7f38500057d0 vs 0x7f38500078a0)

2018-11-01 17:03:51 [4370] [7] DEBUG: re-queing SMS not-yet-to-be resent

2018-11-01 17:03:51 [4370] [7] DEBUG: sms_router: handling message (0x7f38500078a0 vs 0x7f38500078a0)

2018-11-01 17:03:51 [4370] [7] DEBUG: re-queing SMS not-yet-to-be resent

2018-11-01 17:03:51 [4370] [7] DEBUG: sms_router: time to sleep 30.00 secs.

2018-11-01 17:03:54 [4370] [6] DEBUG: AT2[gsm2]: send command status: -1

2018-11-01 17:03:54 [4370] [6] DEBUG: AT2[gsm2]: <-- +CMS ERROR: 500

2018-11-01 17:03:54 [4370] [6] ERROR: AT2[gsm2]: +CMS ERROR: +CMS ERROR: 500

2018-11-01 17:03:54 [4370] [6] ERROR: AT2[gsm2]: +CMS ERROR: An unknown error occurred (500)

2018-11-01 17:03:54 [4370] [6] DEBUG: AT2[gsm2]: TP-Validity-Period: 24.0 hours

2018-11-01 17:03:54 [4370] [6] DEBUG: AT2[gsm2]: --> AT+CMGS=51^M

2018-11-01 17:03:54 [4370] [6] DEBUG: AT2[gsm2]: <-- >

2018-11-01 17:03:54 [4370] [6] DEBUG: AT2[gsm2]: send command status: 1

2018-11-01 17:03:54 [4370] [6] DEBUG: AT2[gsm2]: --> 0031000C810611725237570000A72AC8329BFD06B1407076393C2F83D075B93C0FAAC35920F17B3E07CDEBEDF6DB3D07D5E7A010

2018-11-01 17:03:54 [4370] [6] DEBUG: AT2[gsm2]: --> ^Z

2018-11-01 17:03:54 [4370] [6] DEBUG: AT2[gsm2]: <-- >

2018-11-01 17:04:21 [4370] [7] DEBUG: sms_router: gwlist_len = 3

2018-11-01 17:04:21 [4370] [7] DEBUG: sms_router: handling message (0x7f38500057d0 vs 0x7f38500057d0)

2018-11-01 17:04:21 [4370] [7] DEBUG: Message routed successfully.

2018-11-01 17:04:21 [4370] [7] DEBUG: sms_router: handling message (0x7f38500078a0 vs 0x7f38500078a0)

2018-11-01 17:04:21 [4370] [7] DEBUG: re-queing SMS not-yet-to-be resent

2018-11-01 17:04:21 [4370] [7] DEBUG: sms_router: handling message (0x7f3848001480 vs 0x7f38500078a0)

2018-11-01 17:04:21 [4370] [7] DEBUG: re-queing SMS not-yet-to-be resent

2018-11-01 17:04:21 [4370] [7] DEBUG: sms_router: handling message (0x7f38500078a0 vs 0x7f38500078a0)

2018-11-01 17:04:21 [4370] [7] DEBUG: re-queing SMS not-yet-to-be resent

2018-11-01 17:04:21 [4370] [7] DEBUG: sms_router: time to sleep 30.00 secs.

2018-11-01 17:04:24 [4370] [6] DEBUG: AT2[gsm2]: send command status: -1

2018-11-01 17:04:24 [4370] [6] DEBUG: AT2[gsm2]: <-- +CMS ERROR: 500

2018-11-01 17:04:24 [4370] [6] ERROR: AT2[gsm2]: +CMS ERROR: +CMS ERROR: 500

2018-11-01 17:04:24 [4370] [6] ERROR: AT2[gsm2]: +CMS ERROR: An unknown error occurred (500)

2018-11-01 17:04:24 [4370] [6] DEBUG: AT2[gsm2]: TP-Validity-Period: 24.0 hours

2018-11-01 17:04:24 [4370] [6] DEBUG: AT2[gsm2]: --> AT+CMGS=28^M

2018-11-01 17:04:24 [4370] [6] DEBUG: AT2[gsm2]: <-- >

2018-11-01 17:04:24 [4370] [6] DEBUG: AT2[gsm2]: send command status: 1

2018-11-01 17:04:24 [4370] [6] DEBUG: AT2[gsm2]: --> 0031000C810611725237570000A710E330BCBC0691CB6810204C6EA7DD

2018-11-01 17:04:24 [4370] [6] DEBUG: AT2[gsm2]: --> ^Z

2018-11-01 17:04:24 [4370] [6] DEBUG: AT2[gsm2]: <-- >

please help me mr anton